Support Services

Nimble, collaborative and flexible support.

Our flexible service level agreements are designed to provide operations of any size with the most comprehensive coverage and support.  We offer a range of engagement options for clients who are either looking for the right fit or for a single point of service contact.  At BlueCrest, we have the most experienced technicians and specialists in the industry to help you improve productivity, increase ROI, eliminate potential risks and meet the most demanding SLAs. 

Improve productivity with analytics
Improve productivity with analytics
Better outcomes
Better outcomes
Quality service and support
Quality service and support
  • Leverage trend data and shop floor analytics to improve performance.
  • Improve compliance, increase capacity and achieve more with less.
  • Minimize the risks to your business with support available online, on the phone, or in-person.

Providing exceptional, expert support is at the core of what we do.   Our commitment to technology and people, and commitment to quality extends across the full end-to-end document lifecycle.  Our services include:


Equipment Maintenance Agreements

  • BlueCrest Global Services provides customized Service Level Agreements for production print and mail operations. With remote, online or on the phone support, our experienced technicians have the skills and insight to keep your operations running flawlessly ensuring your physical and digital technology is up-to-date and performing at optimum levels.

Job Application Management

  • In any business, capacity, efficiency and the ability to change and adapt quickly are critical. That’s why we offer Job Application Management. We’ll provide a highly qualified client service representative or specialist to schedule meetings and discuss future new job application needs as they arise.

Periodic Maintenance Optimization

  • To reach peak capacity, it is critical your systems maintain maximum efficiency, which is why we offer scheduled maintenance services to help you increase machine uptime and operator productivity, when you need it.

Operational Planner Software

  • With industry leading maintenance scheduling and forecasting software, using Operational Planner, planned maintenance downtime is customized to your environment and carefully scheduled as not to interrupt your operation and production runtime.

Multi-Vendor Service

  • Reduce complexity and provide a single point of contact for service optimization and ease of doing business. Leverage our expert service across a wide range of manufacturers.

Clarity™ Solutions

  • Gain real-time operational intelligence with Clarity solutions. Allow our experts to take a deeper look into your worksite and view sensor data to predict and resolve equipment and operator issues before they occur.

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Explore other services

Solutions Engineering & Delivery

Solutions Engineering & Delivery

Whatever your long-term goal, we can help to transition from a point-in-time view of your environment focused on short-term costs, to a holistic, outcomes-based view of better business results.
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Training & Education

Training & Education

Our training, coaching and mentorship is designed to help you master the operational and implementation skills needed to receive the greatest return on your investment.
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Optimize performance by eliminating downtime with Equipment Maintenance Agreements.
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Handle new jobs and application changeovers effectively and efficiently with Job Application Management.
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