Strategic partnership drives operational excellence and growth

PROJECT

Productivity was dramatically improved as a result of leveraging BlueCrest's expertise in efficiency improvements.

ABOUT THE CLIENT
UK-based company operating globally to provide customer communication services for financial services businesses and government agencies.  Specializes in industries that face high regulatory and compliance requirements. Has more than 2,000 employees across 67 locations globally.
OVERVIEW

Communisis saw an opportunity to drive greater operational performance and savings through a comprehensive analysis of the existing technology and processes. Communisis collaborated with the BlueCrest Solutions Engineering team with the goal of improving productivity and efficiency across the enterprise

Overview

Communisis provides customer communication services from multiple locations, including the company’s three largest locations— Liverpool, Copley and Leeds, all in the UK. With a mix of mail-enclosing platforms across the operation, Communisis saw an opportunity to drive greater operational performance and savings through a comprehensive analysis of the existing technology and processes. Communisis collaborated with the BlueCrest Solutions Engineering team with the goal of improving productivity and efficiency across the enterprise. BlueCrest also worked with the Communisis team to develop a forward-thinking technology roadmap.

testimonial

We're looking to build an ecosystem of trusted partners, and in that ecosystem, BlueCrest is our most trusted partner.

Tom Webb
COO, Customer Experience Division, Communisis

As a result, productivity has improved dramatically across the company’s production sites as evidenced by a new customer signed by Communisis that increased the overall volume of mailings by 25 percent. Because of the efficiency improvements achieved through its work with BlueCrest, Communisis was able to accommodate the increased workload within its existing site and labor footprint. Both companies see their partnership as enormously beneficial and as a model for other customer-supplier relationships.

testimonial

Looking back two years, if we had said we wanted to add 25 percent more volume to our enclosing lines, there wasn’t anywhere to put more machines. But now, our work with BlueCrest is allowing us to absorb it into the same site and labour footprint we had before.

Tom Webb
COO, Customer Experience Division, Communisis